We've had an outstanding experience with the Mystery Shopper program. It provides invaluable insights into how our operations and associates measure up, not only within our group of stores but also against the competition.

The program's metrics cover several crucial categories, from in-store and phone shops to BOPIS (Buy Online Pick Up In Store) and B2B shops. The knowledge gained from these metrics has been integral to our continuous quest to improve customer service levels and increase our team's knowledge base.

Our organization benefits greatly from the Secret Shop program, as it provides us with a snapshot of our service levels, store presentation, and employee product knowledge. The perspective of the secret shopper mirrors the real customer experience, giving us valuable, actionable feedback. We use this insight to recognize and celebrate wins with our team, while also identifying opportunities for improvement. Secret shops are one of several tools we use to consistently exceed customer expectations and drive sales growth.

Thanks to our partnership with Secret Shopper® we have clear, actionable insights into our Provider Network. With this data we can maintain compliance and deliver updated information regarding provider-to-member access to key stakeholders within our organization. Secret Shopper®’s data has quickly become an asset to our Provider Network monitoring activities.

I am thrilled with the experience we've had working with Secret Shopper®. They’ve done an incredible job hiring professional, thorough mystery shoppers for our locations. The Secret Shopper® team is always available to answer any questions and responds quickly and efficiently to any inquiries. They are fantastic to collaborate with when we need to make adjustments or implement changes. I highly recommend Secret Shopper® to any business looking for a reliable, responsive, and effective mystery shopping partner.